When PF Chang's opened here in Stamford, we were excited. Our first few visits seemed plagued by new restaurant opening issues. Confused servers. Poor food. But I gave them the benefit of the doubt.
We visited today for lunch. Hmmm. Something is still wrong.
The place has a lot of people working there, but our food still took forever. Our server also seemed very busy for some reason. Our experience showed that they still have a slow kitchen. The frustrating part was that both tables on either side of us placed their orders after us, yet received their food first. That's not good. No explanation or apology either, but that's because our server didn't deliver the food.
As with other chains, PF Changs has the annoying policy of having some food runner bring us our food instead of our waitperson. I don't understand this policy. The food runner has no idea who placed what order. We've never seen them before. When we finally got our order today, we got all our dishes, but no rice. The food runner seemed annoyed when we asked for rice. How could he possibly deliver our food without rice? - all the dishes come with rice. He also, of course, had no idea what type of rice we had ordered because he didn't take our order.
He went back to the kitchen, and after still more waiting, we received our rice - two bowls - but no spoons or anything to portion out the rice to the diners. Sigh.
So the verdict - the food is ok. It's chain food so I'm not expecting much. But the service still has issues.
I think we'll be much happier going to Kits Thai Kitchen or somewhere else and not bother with PF Changs. It's a shame.